The agent went offline
The agent requires two services to be up and running. They are Footprint Agent Service and Footprint Agent Updater Service.
To check if the services are running you should open services.msc:
Windows Services can be found by searching for services in Windows Search or by pressing Windows + r and typing services.msc.
Agent services are considered running when both Footprint Agent Service and Footprint Agent Updater Service are in the state of running as shown in the picture below.
If the services are stopped they can be started by pressing right-click on the service and then start
This operation should be performed on both agent related services.
Agent logs files
During installation but also when the agent runs, there will be generated a series of log files.
Log files are saved in
Log files are often needed in the troubleshooting process.